How to complain about us

Qualifications Wales is committed to listening to any concerns or complaints you may have about how we have dealt with a matter.

To make a complaint about us, please complete our complaint form and send it to within six months of the issue you want to complain about.

In line with our Corporate Complaints Policy, we will refuse to deal with unreasonably persistent or vexatious complaints.

We will also refuse to deal with complaints in which the subject matter has already been dealt with under this policy, or another process, for example our Exam Procedure Review Service (EPRS) 2021.

You can find more information about how we will handle your complaint in our Corporate Complaints Policy.

If you have a query about any part of the process, please contact the Head of Corporate Governance on 01633 373222 or