Help and Support

We understand that it can be a stressful time for learners parents, teachers – indeed everyone involved in education at this time. We’ve pulled together the following information to help you find the support and assistance you need.


Find information and advice on wellbeing, the appeals process, latest news and frequently asked questions. Their support pages will help you through your next steps now that learners have received their grades. Summer 2021: Get the support you need (

If your centre determined grades are not what you expected, Careers Wales can help. Careers advisers can talk through all of the options with you and your parents, whether that’s continuing in education, training, apprenticeships or going into employment. To access free impartial, careers advice and coaching, please visit Careers Wales | Careers Wales (

If you have questions regarding clearing, university courses, or to explore your higher education options now that you’ve received your A level grades, UCAS can help. They have a section dedicated to learners from Wales and can help answer any questions you have about progressing on to university.

What to do After You Get Your Exam Results | UCAS Clearing

Parentkind support parents and offer handy tips to help them support their learners with Results Days, careers advice and their well-being. If you’re look for information now that your child has received their grades, head to their website. Parentkind - Supporting Learning


Hwb is the Welsh Government portal where you can find information about the curriculum for Wales and free educational tools and materials. It also has a host of useful information offering confidential help and support. 


Mind Cymru has a dedicated web section containing information for young people aged 11-18. As one of the principal mental health organisations in the country, Mind understands your needs and is there to provide confidential advice and support. 


Education Support understands that head teachers are under huge stress in responding to changing guidelines, whilst ensuring staff and students are safe. Welsh Government is funding the piloting of two types of wellbeing support for headteachers offering an online peer-to-peer support and individual supervision on a one-to-one basis by telephone delivered by accredited counsellors. 

You can also visit out Frequently Asked Questions page for information on how this summer’s qualifications will be graded. 


Estyn has a dedicated section supporting wellbeing and learning during COVID-19, using examples provided by secondary schools across Wales.