Complaints about awarding bodies

From time to time, users of the qualifications system may have reason to complain about an awarding body. In most cases, the complaint will be addressed by the awarding body without the need to bring it to the attention of Qualifications Wales. If a complaint about a regulated qualification has been considered by an awarding body, but has not been resolved, then we will be able to consider it.

Complaints are an important source of information about the qualifications system and we take them seriously. If you have a complaint about an awarding body or a regulated qualification, you should contact the awarding body in the first instance.

However, if you have exhausted the awarding body’s complaints procedure and remain dissatisfied, you should bring the complaint to our attention.

Our 'Complaints about Awarding Bodies' policy is available below. It explains:

  • how to make a complaint about an awarding body;
  • who can make a complaint;
  • the circumstances under which we will or will not deal with a complaint;
  • how we will handle a complaint;
  • next steps you may take if you are unhappy with the way in which we deal with your complaint.